Frequently Asked Questions

Q: What areas do you service? A: We currently service Brisbane's southside and surrounding suburbs. Contact us on 0494 755 850 to check availability.

Q: How do I get started? A: Book online at scoopthereitis.com.au/book-now or call or text us on 0494 755 850 and we'll set up your first visit within the week.
‍
Q: What happens on the day of my visit? A: We arrive, clean your yard of all dog waste and bag it on site. You'll get a text beforehand so you know we're coming. Need us to take the waste away completely?
Add waste removal for just $5 per visit.
‍
Q: Do I need to be home? A: No. As long as we can access your yard we'll get it done.
‍
‍Q: Do I need to secure my dogs during the visit? A: Yes. For the safety of our staff and your pets, we ask that all dogs are inside or secured before we arrive.
‍
‍Q: What if my dog is aggressive? A: We love dogs but safety comes first. If a dog is unsecured or aggressive we will be unable to complete the visit. Please ensure all dogs are secured before we arrive. Refer to our Terms of Service for our missed access policy.
‍
‍Q: What if I need to skip a visit? A: Just text us 24 hours before and we'll skip that week at no charge.
‍
‍Q: Can I cancel anytime? A: Yes. No lock-in contracts. Just give us 7 days written notice via text or email to cancel your subscription.
‍
Q: How many dogs do you service? A: We service yards with 1, 2, or 3+ dogs. Pricing adjusts based on dog count — see our pricing page.
‍
Q: Is your equipment clean and safe? A: Yes. All tools are disinfected with veterinary-grade disinfectant between every yard — safe for dogs, kids, and the whole family. No cross-contamination between properties.