Terms of Service

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Last updated: June 2026

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1. Services Scoop There It Is provides dog waste removal services in Brisbane, Queensland, Australia. By booking our services you agree to these terms.

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2. Bookings Bookings can be made by calling us on 0494 755 850 or via our website booking page at scoopthereitis.com.au/book-now. We will confirm your booking by text or email.

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3. Access to your property You agree to provide safe access to your yard on the scheduled service day. All dogs must be secured inside before we arrive. If we cannot safely access your yard or dogs are unsecured, we will contact you to reschedule at no extra charge for the first occurrence.

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4. Waste Disposal Unless the Off-Site Waste Removal add-on has been purchased, all dog waste collected during the service will be securely bagged and placed in the customer’s red-lid general waste council bin located at the property. By booking our service, you authorise Scoop There It Is to use your general waste bin for disposal of dog waste collected from your property.

Customers are responsible for ensuring their general waste bin is accessible and has sufficient capacity on the day of service. If you would prefer the collected waste to be removed from your property, Off-Site Waste Removal is available for an additional $20 per visit. This add-on must be selected or arranged prior to the service.

Dog waste will not be placed in recycling or green waste bins.

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5. Payment Payment is processed via Stripe at the time of booking. We accept all major credit and debit cards.

Weekly service prices start from the rates displayed on our website and may vary depending on the number of dogs, yard size, surface type and service frequency.

Initial cleans are priced separately based on the condition of the yard, including existing waste build-up, number of dogs, yard size, surface type and accessibility. Heavy build-up or difficult surfaces such as pebbles, rocks, gravel or garden beds may attract an additional charge.

Where an initial clean requires additional work beyond the standard service, the applicable price will be confirmed with the customer before the service proceeds.

Prices listed on our website may change with 14 days' notice.

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6. Promotional offers Legacy
“1 Free Clean” offer
The “1 Free Clean” offer is no longer available to new customers. Customers who accepted this offer prior to 18 August 2026 will remain eligible under the original promotional terms.

The offer applies to eligible weekly or fortnightly subscribers only and is limited to one free clean per household. The free clean is provided as an additional visit after the subscription has been established and the first payment has been made, and assumes a minimum of four paid visits. If the subscription is cancelled before the fourth paid visit, the free clean may become chargeable at our standard applicable rate. The offer is not transferable and cannot be redeemed against one-off services or exchanged for cash.
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Free Deodoriser with First Clean offer
New customers may receive one complimentary deodoriser treatment with their first paid clean, subject to these Terms and any conditions stated in the relevant promotion.

The deodoriser treatment is limited to one application per household and has no cash value. It cannot be substituted for, deducted from, or applied as a discount against the cost of the clean.

Initial clean pricing is determined separately and may vary depending on the number of dogs, yard size, surface type, access and the amount of accumulated waste present.

Application of deodoriser is subject to the condition and suitability of the area being treated. Some surfaces, areas or conditions may not be suitable for treatment, and we reserve the right not to apply the product where we reasonably consider it inappropriate or unsafe.

Promotional offers cannot be combined unless expressly stated otherwise.

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7. Cancellations and skips 7. Cancellations and Skips

You may skip a scheduled visit by notifying us via text message at least 48 hours before your scheduled service. Where the required notice is provided, the applicable service charge will be skipped.

If less than 48 hours’ notice is provided, you may still choose for us not to attend; however, the full subscription fee for that scheduled service remains payable and will not be refunded, credited, transferred or applied to a future service.

Your subscription and regular service schedule will then continue as normal from your next scheduled visit.

Please note that recurring service pricing is based on the agreed service frequency. If an approved skip results in significantly increased waste build-up or additional cleaning time at the next visit, an additional cleaning fee may apply.

Cancellation of your subscription requires a minimum of 7 days’ written notice via text message or email to admin@scoopthereitis.com.au. Cancellations made with less than 7 days’ notice may result in a final charge for the next scheduled visit.

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8. Liability We take care when working on your property. We are not liable for any pre-existing damage or issues. We are not liable for any incidents involving unsecured animals. Customers are responsible for notifying us of any hazards on their property prior to service.

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9. Satisfaction guarantee If you are not satisfied with a visit contact us within 24 hours and we will return to rectify the issue at no charge.

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10. Changes to these terms We may update these terms from time to time. The current version will always be on this page.

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11. Service area Scoop There It Is currently operates within selected Brisbane southern suburbs. We reserve the right to decline bookings outside our current service area. Contact us to confirm availability in your location.

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12. Missed access If we arrive at your property and are unable to access the yard due to locked gates, unsecured dogs, or no response after reasonable attempt to contact you, the visit will be marked as completed and the full service fee will apply. A reschedule will not be charged for the first occurrence.

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13. Contact For any questions contact us at admin@scoopthereitis.com.au or call 0494 755 850.

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